Exchanges & Returns

Exchanges & returns

• Request within 7 days of delivery by email: [email protected] (order number and reason).
• Items must be unworn and unwashed, in original condition with all tags and packaging intact.
• We do not offer direct exchanges. Return the item and place a new order for the size or colour you need.

Return shipping

• Change of mind: return shipping is paid by the customer. ₩6,000 is deducted from the refund if the original order shipped free; ₩3,000 if shipping was paid.
• Defective or incorrect items: we cover all shipping costs and issue a full refund or replacement after inspection.

Refunds

• Refunds are issued to the original payment method within 5–7 business days after the returned item arrives and passes inspection.
• Card refunds may take an additional 3–5 business days to appear depending on the card issuer.

Not eligible for return

• Items returned without a prior request, or after the 7-day window.
• Items showing signs of wear, washing, alteration, odour (perfume, smoke) or damage.
• Items with removed or damaged tags, or missing packaging and accessories.
• Sale and made-to-order items are final sale.